Resolve and close

Resolve a work order once the field or remote work is finished. Resolving records the outcome, effort, and impact, and moves the work order to Resolved. There is no separate approval step after that.

Before you start

Have these ready where they apply:

• when the work ended, and the man-hours spent
• the potential loss or availability impact
• which devices were affected and any shutdown details
• final photos, reports, or other evidence

Who can resolve depends on your access. It isn’t limited to the assignee or to supervisors.

Upload evidence first

You can’t add attachments once a work order is Resolved. Upload every final file before you select Resolve and Close.

Resolve the work order

1. Open a New or Assigned work order.
2. Select Resolve to open Resolve Work Order.
3. Update the work-order fields if the issue turned out differently than first described.
4. Enter Workorder End, Manhours, and Potential Loss where they apply.
5. Add or check the shutdown type, timing, and affected devices if availability was affected.
6. Upload any final attachments.
7. Select Resolve and Close.

The work order now shows as Resolved.

Record what was done

The resolve dialog has no separate field for resolution notes. Before resolving, describe what was done in the editable work-order fields such as the description, or attach a report.

After resolving

• The execution time, effort, loss, and shutdown context stay with the work order, along with its attachments.
• A resolved work order can’t be assigned or resolved again.
• You can still archive it to remove it from the default list. See Archive, delete, and history.

Work order lifecycle shows how Resolved fits with the other statuses.