Create and assign

Create a work order when a finding needs an owner: a defect or trend that needs intervention, work found during a review, a planned service visit, or a customer request. A good record gives the receiving team enough plant, issue, timing, and impact context to act without chasing you.

Before you start

You need permission to create work for the plant. Whether you can also assign it depends on your access, not only on your role. Roles and permissions explains who can do what.

Create the work order

1. Select the plant.
2. Enter a clear subject and description.
3. Choose the area, category, and priority.
4. Check the requester. SolarSENS fills it in from your signed-in account, and you can’t change it.
5. Add start, due, or end dates where they help plan the work.
6. Add attachments that help explain the issue.
7. Record shutdown context when the work affects a plant, inverter, string, or availability.
8. Select an assignee if you already know who owns the work, then save.

Plant, subject, area, category, and priority are required.

There is no general device field on the work order. Name the affected devices in the shutdown context, or in the description when nothing was shut down.

Write a description someone else can act on

Say what you found, where, when it started, and what you’ve already tried. “Inverter 3 showing fault since 09:00, tried remote restart, no change” is far more useful than “Inverter 3 fault.”

Starting from an alarm

Where available, select Add Work Order on an alarm in Alarm Triage to open this form from the alarm. The work order and the alarm stay separate records unless your deployment links them, so copy the alarm’s plant, device, alarm type, and start time into the description so the field team has the full picture.

Assign the work

Assignee	Status
None	New
Selected	Assigned
Cleared again while the work is open	Back to New

Avoid Save Draft

Drafts can’t be activated

Save Draft creates a work order shown as Pending. A pending work order can’t be moved into the normal workflow, and it can’t be assigned, resolved, or archived. Use it only to keep incomplete input, and plan to create the work order again properly.

What you end up with

The issue has a structured record with a stable reference, a clear plant, scope, priority, and timing, and a visible owner once assigned. Next, the team adds evidence as they work (Attachments and evidence) and records the outcome (Resolve and close).